Terms and Conditions


Company Information

www.konexiontours.com is an online service that enables to research, find and book guided tours, activities, experiences in Andalusia and Principality of Asturias, both regions in Spain and sometimes travels to other places worlwide. This company is run by Natalia Torres Berrio who is the director of Konexion Tours 

Legal Information

Natalia Torres Berrio - DNI: 32 882 898 M     

Andalusia: Buen Pastor, 9 - 14003 Cordoba, Spain

Asturias: Alcalde Benito García Ciaño, 1 - 33960 Blimea, Asturias

Junta de Andalucía authorized number as Travel Agency: CI-AN: 145033-2

Principado de Asturias authorized number as Travel Agency: AVS-575

Konexion Tours Privacy Policy

For Konexion Tours, protecting your privacy is a responsibility we take very seriously. We have prepared this Privacy Policy to help you understand how Konexion Tours collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our website. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party. By accessing or using our website or content, or providing us information in connection with our website, you agree to the terms and conditions of this Privacy Policy.

This privacy policy sets out how we use and protect any information that you give when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page form time to time to ensure that you are happy with any changes.

We take your privacy very seriously

We take your privacy very seriously indeed. Therefore we will never pass or sell your information to any third party for any reason.

We will use your email address to confirm your tour and to notify you of any changes. At the time of booking you will be asked to provide us whith a mobile phone number. This is just in case we have to notify you of any changes to the tour. Other than that we will not contact you by phone, nor will we pass on or sell you phone details to any third party.

What we collect

For the purpose of making an enquiry or placing an order, our website may collect the following information: your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

What we do with the information collected

We require this information to understand your needs and provide you with more information for the products(s)/services(s) you have requested. Your information may also be stored in our system, we may use this information to improve our products and services and we may sometimes send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us at info@konexiontours.com, we will promptly correct any information found to be incorrect.

Web and Payment Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physicaal, electronic and managerial procedures to safeguard and secure the information we collect online.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. In case of paying us by Debit/Credit Card, we will never store your Debit/Credit Card information nowhere.

Disability Policy

We are committed to providing services of the highest standard within the resources available for all existing and potential users. Quality and equality are core values which underpin all our activities. We believe that promoting equality enriches our service delivery and ensures that our services are fair and sensitive to people´s need.

For wheelchair users or those with reduced mobility

We want our tours and activities as accessible as possible, we will do whatever we can to make your experience with us as enjoyable as possible. The majority of our tours/activities are suitable for wheelchair users but before booking one of our tour/activity ask us and we will tell you if the chosen tour/activity is completely suitable for wheelchair users.

Visually impaired clients

For clients who are visually impaired our guide will ensure that his commentary is descriptive and that buildings and items being pointed out are not just referred to as "over there" but that you are told exactly how they appear. Guide dogs are welcome on all the tours. Please be sure to introduce yourself to the guide at the start of the tour and the guide will then ensure that roads are crossed at suitable safe points and that you are informed of any likely obstacles.

Copyright

The text, images and videos on this website is the copyright of Konexion Tours and none of them may be used by third party websites without the express permission in writting of Natalia Torres Berrio.

Booking the tour

All our tours can be pre-booked so please be sure to click the Book Now button for the tour you are interested in

Once receiving your booking, we will send you an e-mail with a pre-confirmation indicating you the method of payment that will be posible by Debit/Credit Card (Master Card or Visa) or by Wire Bank.

Weather Conditions

Our tours take place irrespective of weather conditions. We go rain, shine, hot, cold, thick, fog and snow. Please ensure that every member of your party is aware of this and ask them to dress according to the weather forecast. Bad weather does not constitute a valid reason for your cancelling a tour.

Safety

Tour participants are responsible for their own personal safety at all times. We ask that you pay attention when crossing roads, and that you do so with your own personal safety in mind. We also ask you to be aware of any dangers, such as loose paving stones.

Cancellation Policy

Any change of date or content cannot be guaranteed and shall be applied subject to availibility.

Any request for cancellation or change must be received by e-mail at info@konexiontours.com

72 hours prior the service, 100 % refund

48 hours prior the service, 50 % refund

24 hours prior the service, no refund

When we have to buy entrance tickets in advance and pay for it (Mosque-Cathedral of Cordoba, Alhambra & Generalife of Granada, Cathedral and Royal Fortress in Seville...) in case of cancellation, we will keep the amount paid for these tickets.

Any interruption of the tour, during its delivery, at the client´s wishes, shall not give rise to any refund.

Please be respectfull and be on time for our tour, allow extra time to locate our meeting point and to park if you come by car. Please arrive on time otherwise you may be liable to miss the tour. If you arrive late for the tour, we cannot guarantee that you can join our tour once started and you will not receive a refund and not receive the tickets for the monuments.

Cookies

Cookies are pieces of information that are stored by your web browser on your computer´s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer, they do not personally identify you.

We make use of cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site, record session information, collect information on how you visit and access our website. We also use cookies to help us customize the content, experience, and advertisements provided to you on our website and to analyze and measure the effectiveness of our e-mail communications, website features and offerings. Most web browsers allow you to turn off cookies, however, turning off cookies will limit your use of our website.

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